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    Frequently Asked Questions

    Welcome to our FAQ page, where you can find answers to the most commonly asked 
    questions about our company, products/services, policies, and more



    Tower 17


    Sportswear and Products

    Garment Industry

    1. General

    What employee benefits does ISMMART Group of Industries offer?
    ISMMART Group of Industries provides multiple employee benefit packages and opportunities such as competitive salary, paid leaves etc.
    What are the payment plans available for Tower 17 Faisal Hills Islamabad?
    There are various payment plans available over the span of 3 years.
    What is ISMMART Group of Industries and what does it offer?
    ISMMART Group of Industries is a group of diverse industries that offers a wide range of products and services across various industries, including technology, fashion, home decor, and more.

    2. Career

    What career opportunities are available/how to apply?
    There are many opportunities available in various departments. You see available positions and apply for a job by visiting careers page on website
    What is the process of hiring and what skills are required to get hired?
    The recruitment process at ISMMART group of industries typically involves multiple categories such as initial screening through interviewing, skill assessment etc. The process and skill requirements may vary depending on the job requirements.
    How does ISMMART Group of Industries promote professional development and growth for its employees?
    At ISMMART Group of Industries, we believe in investing in our employees' professional development and growth. Here, we offer various training programs, workshops, and learning opportunities to enhance employees' skills and knowledge. Additionally, we encourage career advancement through internal promotions and provide support for employees to pursue further education or professional certifications.

    3. Tower 17

    What is the expected handover date of Tower 17 Faisal Hills?
    The handover date is scheduled for July 2025, and We offer payment plans over the span of 3 years.
    What are the key highlights and amenities offered in Tower 17 Faisal Hills
    Tower 17 - Faisal Hills Islamabad offers spacious layouts, covered parking, modern and creative designs, elevators, a fitness center (gym and spa), after-sales maintenance, a day care center, swimming pool, a safe and secure environment for profitable investment, a children's play area, and 3 years of easy installment plan.
    What are the price ranges and payment plan for Tower 17 Dubai?
    The starting price for Tower 17 Dubai is AED 390,000. The payment plans spread over a period of 2 years.
    When is the expected handover date for Tower 17 Dubai?
    The handover of Tower 17 is scheduled for Q1 2026.
    What types of floor plans are available in Tower 17 Dubai?
    Tower 17 offers a variety of floor plans including studio apartments, single and two-bedroom apartments.

    4. E-Commerce

    What is your return policy?
    We want you to be completely satisfied with your purchase, so we accept returns on all items within 15 working days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
    How do I track my order?
    Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
    Can I cancel or modify my order?
    We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
    Do you have a physical store?
    Yes, we do have multiple physical stores at various locations of Pakistan. We do offer free shipping and free returns, so you can try our products risk-free.
    What are the key features and benefits of ISMMART's products/services? is a hybrid E-commerce website that not only offers its own original products but also allows third party vendors to register and sell through our platform. We ensure fast and reliable delivery, secure payment options, and excellent customer services. Customers can also experience onsite shopping by visiting our outlets in all major cities of Pakistan.
    What payment options are available for purchasing products/services from ISMMART?
    ISMMART accepts various payment methods, including credit/debit cards, online banking, and popular digital payment platforms, ensuring a convenient and secure checkout process.
    Does ISMMART offer any warranties or guarantees for its products/services?
    Yes, ISMMART e-commerce industries provides warranties or guarantees on selective products/services. The details of the warranty or guarantee coverage can usually be found on the product/service description page.
    Does ISMMART provide any after-sales support or customer assistance?
    Yes, ISMMART.Com offers after-sales support and customer assistance. If you have any issues or queries regarding your purchase, you can reach out to our customer support team for assistance. They strive to provide prompt and helpful support to ensure customer satisfaction.

    5. Sportswear and Products

    What types of sportswear and products do you offer?
    We offer a wide range of sportswear and products to cater to various sports and activities. Our collection includes jerseys, athletic shoes, sports good, accessories, etc.
    Do you offer customization options for sportswear?
    No, we don’t offer customization services for sportswear.
    Are your sportswear and products suitable for professional athletes?
    Yes, our sportswear and products are designed to meet the international standard. We prioritize quality, performance, and comfort to ensure that our products can support athletes at all levels of competition.
    How do I choose the right size for sportswear?
    We provide size charts for our sportswear products to help you find the right fit. These size charts typically include measurements for chest, waist, hips, inseam, and other relevant areas. You can refer to the size chart provided on each product page or contact our customer service for assistance.
    How do I place an order?
    Placing an order is easy. Simply browse our website, select the desired sportswear and products, choose the size and quantity, and add them to your cart. Then proceed to the checkout page to provide your shipping and payment details. Once the order is confirmed, we will process it and provide you with order updates.

    6. Garment Industry

    What do you offer in formal and casual wear?
    Our formal and casual wear includes a wide range of clothing styles, catering to both formal and informal occasions. It encompasses clothing items such as business suits, blazers, dresses, shirts, trousers, jeans, t-shirts, and other garments suitable for different settings and events.
    How does your formal wear industry meet the needs of customers?
    Our formal wear industry caters to the needs of customers by providing stylish and high-quality clothing options that project a professional image. It offers business suits, blazers, dress pants, formal dresses for women, and other attire suitable for corporate settings and professional events. The industry focuses on tailoring, fabric quality, and design to meet the demands of professionals seeking a polished and sophisticated look.
    Does ISMMART Garment Industry have international shipping capabilities?
    Yes, ISMMART Garment Industry has extensive experience in international shipping and can deliver orders to various locations worldwide.
    What is the average lead time for garment production and delivery?
    The average lead time for garment production and delivery varies depending on the complexity of the order and the quantity.
    What is the production capacity of ISMMART Garment Industry?
    ISMMART Garment Industry has a substantial production capacity and can handle both small and large orders efficiently and promptly.

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